ouuok Privacy Policy
Your privacy matters to us. This Privacy Policy explains exactly how ouuok collects, uses, stores, and protects your personal data when you register and play on our platform. We are committed to handling your information with transparency, care, and full respect for your rights as a player based in Bangladesh or elsewhere.
Data Minimisation
ouuok collects only the personal data that is strictly necessary for operating your account, processing transactions, and complying with legal obligations. We do not collect data speculatively or sell personal information to data brokers under any circumstances.
End-to-End Encryption
All data transmitted between your device and the ouuok platform is protected by industry-standard SSL/TLS encryption. Sensitive data such as payment details and identity documents are encrypted at rest using AES-256, ensuring your information stays protected even in storage.
Your Control
You retain meaningful control over your personal data at ouuok. You may request access to your data, ask for corrections, request deletion where legally permitted, and opt out of marketing communications at any time — all through your account settings or by contacting our support team.
No Data Selling
ouuok does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Data shared with our partners — such as payment processors and game providers — is shared strictly on a need-to-know basis and under binding confidentiality agreements.
Regulatory Compliance
ouuok's data practices are designed to align with applicable privacy standards and the KYC obligations required to operate a responsible gaming platform. Our compliance team regularly reviews data processes to ensure we meet current standards for handling player information.
Transparent Communication
We will always notify you of material changes to this Privacy Policy via your registered contact details before those changes take effect. We do not rely on burying updates in lengthy terms — significant changes to how we handle your data will be communicated clearly and directly.
Section 1
Data We Collect
ouuok collects personal data only where it has a legitimate purpose — account management, identity verification, payment processing, fraud prevention, or legal compliance. No data is collected without a clear, documented reason.
When you interact with ouuok, we collect several categories of personal data depending on the nature of the interaction. Below is a comprehensive breakdown of the information we collect, the context in which it is gathered, and the legal basis for that collection.
Registration & Identity Data
When you create an ouuok account, we collect your full legal name, date of birth, residential address (including city — which for Bangladesh players may include Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar), email address, and mobile phone number. This data is used to create and maintain your account, verify your eligibility to use the platform, and communicate with you about your account and our services.
Identity Verification (KYC) Data
To comply with age verification and anti-fraud obligations, ouuok may request copies of government-issued identity documents such as a National ID Card (NID), passport, or driving licence. We may also request a selfie photograph or a document photograph for liveness verification purposes. KYC documents are processed securely, retained only for the period required by applicable compliance obligations, and are never shared with unauthorised third parties.
Financial & Payment Data
When you make a deposit or withdrawal, ouuok collects the payment method details necessary to process the transaction. For bKash and Nagad users, this includes your registered mobile wallet number. For Visa and Mastercard users, we collect the card number (stored in truncated form after initial processing), card expiry date, and billing name. Full card numbers are never stored on ouuok servers — they are passed directly to our PCI-DSS compliant payment processor. We also retain a record of all transaction amounts, dates, and reference numbers for financial and compliance purposes.
Behavioural & Usage Data
ouuok automatically collects data about how you use the platform, including the pages you visit, the games you play, the bets you place, the duration of your sessions, and the features you interact with. This data helps us improve platform performance, personalise your experience, identify unusual activity patterns, and fulfil responsible gaming monitoring obligations.
Technical & Device Data
We collect technical information about the device and connection used to access ouuok, including your IP address, browser type and version, operating system, device type, screen resolution, and approximate geographic location derived from your IP. This data is used for security monitoring, fraud prevention, and ensuring the platform displays correctly across different devices and browsers.
Communications Data
If you contact our support team via live chat or email, we retain a record of those communications, including the content of your messages and any attachments shared, for quality assurance, training, dispute resolution, and compliance purposes. Support communications are retained for a minimum period of two years from the date of the interaction.
| Data Category | Examples | Legal Basis for Collection |
|---|---|---|
| Identity Data | Full name, date of birth, address, NID copy | Contractual necessity; legal obligation (KYC/AML) |
| Payment Data | bKash number, truncated card details, transaction history | Contractual necessity; legal obligation (financial compliance) |
| Behavioural Data | Games played, bets placed, session duration | Legitimate interest (platform improvement, responsible gaming) |
| Technical Data | IP address, browser, device type, geolocation | Legitimate interest (security, fraud prevention) |
| Communications Data | Support chat logs, email correspondence | Legitimate interest (dispute resolution, quality assurance) |
| Marketing Preferences | Email/SMS opt-in status, promotion engagement | Consent (freely given and withdrawable at any time) |
Section 2
How We Use Your Data
ouuok uses your personal data for a defined and limited set of purposes. We do not repurpose data beyond what was disclosed at the time of collection without first notifying you and, where required, obtaining your consent. The following outlines the primary uses of your data across our platform operations.
Account Management & Service Delivery
The most fundamental use of your data is to create and manage your ouuok account and deliver the services you have signed up for. This includes processing your deposits and withdrawals, settling your bets, crediting bonuses, providing access to games from providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, and communicating with you about account activity. Without this core data processing, ouuok cannot function as a platform.
Identity Verification & Fraud Prevention
ouuok uses identity and payment data to verify that each registered account belongs to a real, eligible individual. We cross-reference registration data against KYC documents to detect duplicate accounts, false identities, and potentially fraudulent activity. Behavioural and technical data are monitored continuously by our security systems to flag unusual activity patterns — for example, login attempts from unrecognised IP addresses or abnormal betting patterns that may indicate account compromise or collusion.
Responsible Gaming Monitoring
ouuok has a legal and ethical obligation to monitor player behaviour for signs of problem gambling. We use behavioural data — including session frequency, session length, bet size progression, and deposit frequency — to identify players who may be experiencing difficulties with their gambling habits. Where our monitoring systems flag a concern, our responsible gaming team may reach out proactively. Players may also set their own deposit limits, cooling-off periods, and self-exclusion options through their account settings.
Legal & Regulatory Compliance
ouuok retains financial transaction records, identity documents, and account activity logs as required to fulfil applicable compliance obligations, including anti-money laundering (AML) requirements. In cases where we are required by law or a lawful authority to disclose specific data, we will comply with such requests and, where legally permitted, will notify the affected player of the disclosure.
Marketing & Personalisation
With your consent, ouuok may use your data to send you promotional communications about relevant offers, bonuses, and upcoming events — such as BPL betting promotions, T20 World Cup specials, Eid cashback campaigns, or Pohela Boishakh free bet offers. Marketing communications are only sent to players who have explicitly opted in. You may withdraw your marketing consent at any time through your account notification settings or by contacting our support team. Withdrawing marketing consent does not affect your ability to use ouuok or receive service-related communications.
Platform Improvement & Analytics
Aggregated and anonymised usage data is used internally to improve the ouuok platform — identifying slow-loading pages, optimising game loading performance, improving the mobile browsing experience, and understanding which features players find most valuable. This analytics processing does not involve identifying you personally and is used purely to make ouuok a better product for all players.
Section 3
Data Sharing & Third Parties
ouuok does not sell your personal data. Any sharing of your data with third parties is strictly limited to what is necessary to deliver our services or comply with legal obligations. All third-party partners are bound by confidentiality and data protection obligations.
In the course of operating the ouuok platform, we work with a number of trusted third-party service providers and partners. The following categories describe who we share data with, what data is shared, and why.
Payment Processors
To process your deposits and withdrawals, ouuok shares the minimum necessary payment details with our payment processing partners, including the operators of bKash, Nagad, Rocket, and Upay mobile wallets and international card network processors for Visa and Mastercard transactions. These partners receive only the data required to execute and verify the specific transaction and are contractually prohibited from using your data for any other purpose.
Game Content Providers
ouuok hosts games developed by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game developed by one of these studios, limited session data — such as game round identifiers, bet amounts, and outcome records — may be shared with the relevant studio for game integrity, fair play auditing, and technical support purposes. These providers do not receive your full identity profile or payment details.
KYC & Identity Verification Partners
ouuok may use third-party identity verification services to assist with the KYC process. Where this occurs, your submitted identity documents and associated personal details are transmitted securely to the verification partner, which processes them in accordance with its own privacy policy. ouuok selects KYC partners that operate to recognised data security standards and hold appropriate certifications.
Legal & Regulatory Authorities
ouuok may be required to disclose personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities in response to a lawful request, court order, or legal obligation. We take such requests seriously and will only disclose the minimum data required to comply. Where legally permitted, we will notify affected players of any such disclosure.
Business Transfers
In the event that ouuok undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring or successor entity as part of that transaction. In such circumstances, ouuok will ensure that the receiving entity is bound by privacy obligations no less protective than those in this Privacy Policy. Players will be notified of any ownership change that materially affects how their data is handled.
Section 4
Cookies & Tracking Technologies
ouuok uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and understand how players interact with our site. This section explains what cookies we use, why we use them, and how you can manage your cookie preferences.
What Are Cookies?
Cookies are small text files that are placed on your device by a website when you visit it. They are widely used to make websites work efficiently and to provide information to the site owner. Cookies cannot execute code or deliver viruses — they are simply data files used to recognise your browser and store certain preferences or session information.
Categories of Cookies Used by ouuok
| Cookie Type | Examples | Duration | Purpose |
|---|---|---|---|
| Essential | Session token, CSRF token | Session / 24 hours | Required for the platform to function. Enables login sessions, security tokens, and cart/bet slip state. Cannot be disabled without breaking core functionality. |
| Functional | Language preference, odds format, theme setting | 30 days | Remembers your display preferences so you do not need to reconfigure them on each visit. |
| Analytics | Page view counters, session duration trackers | 90 days | Helps ouuok understand how players use the platform so we can improve navigation, performance, and content relevance. |
| Security | Device fingerprint, fraud detection identifiers | 90 days | Used to detect and prevent fraudulent login attempts, account takeovers, and abnormal betting patterns. |
Managing Your Cookie Preferences
You can manage or disable non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies via their privacy or security settings menus. Please note that disabling essential cookies will prevent ouuok from functioning correctly — for example, you will not be able to maintain a login session without session cookies. ouuok does not currently use third-party advertising cookies or retargeting pixels. If this changes in the future, this Privacy Policy will be updated and you will be notified accordingly.
Local Storage & Similar Technologies
In addition to cookies, ouuok may use browser local storage to retain certain preference data locally on your device. Local storage data is not transmitted to our servers with every request in the way cookies are, but it is accessible to ouuok's scripts when you visit the platform. You can clear local storage data through your browser's developer tools or by clearing site data from your browser's privacy settings.
Section 5
Data Retention & Storage
ouuok retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy, and as required to comply with applicable legal, regulatory, financial, and compliance obligations. We do not retain data indefinitely — defined retention periods apply to each category of data we hold.
Active Account Data
Retained for the lifetime of the account and for a minimum of 5 years following account closure, to meet financial record-keeping and AML compliance requirements.
KYC & Identity Documents
Retained for a minimum of 5 years from the date of verification completion or account closure (whichever is later), in line with standard AML record retention obligations.
Transaction Records
Full financial transaction logs are retained for a minimum of 7 years from the date of each transaction to satisfy financial compliance and audit obligations.
Support Communications
Live chat logs and email correspondence are retained for 2 years from the date of each interaction, unless the communication relates to a formal dispute, in which case it is retained for the duration of the dispute plus 3 years.
Analytics & Behavioural Data
Aggregated and anonymised analytics data may be retained indefinitely for platform improvement purposes. Personally identifiable behavioural data is anonymised or deleted within 24 months of the last account activity.
Marketing Preferences
Records of your marketing consent or opt-out status are retained for the lifetime of your account and for 3 years post-closure as evidence of your consent decisions.
Data Storage Location
ouuok stores player data on secure servers. Data may be stored or processed in locations outside Bangladesh where our technology infrastructure or third-party partners operate servers. In all cases, ouuok ensures that appropriate data protection safeguards are in place for any cross-border data transfer. If you have questions about where your specific data is stored, you may contact our support team at [email protected].
Data Deletion Requests
Where you request deletion of your personal data and ouuok has no overriding legal obligation to retain it, we will process your deletion request within 30 days of receipt. Please note that deletion requests cannot override legally mandated retention periods — for example, financial transaction records subject to AML retention requirements cannot be deleted early regardless of your request. We will clearly communicate which data can and cannot be deleted when responding to any deletion request.
Section 6
Your Privacy Rights
As an ouuok player, you have meaningful rights over your personal data. These rights can be exercised free of charge by contacting our support team. We aim to respond to all data rights requests within 30 calendar days.
ouuok respects your rights as a data subject. The following rights are available to all registered players in relation to their personal data held by ouuok.
Right of Access
You have the right to request a copy of the personal data ouuok holds about you. This is commonly referred to as a Subject Access Request (SAR). Upon receiving a valid SAR, ouuok will provide you with a structured summary of your personal data, the purposes for which it is processed, the categories of third parties it has been shared with, and the expected retention period. We aim to fulfil all access requests within 30 calendar days.
Right to Rectification
If you believe that any personal data ouuok holds about you is inaccurate or incomplete, you have the right to request a correction. You can update most account information directly through your ouuok profile settings. For data that cannot be self-edited — such as your registered name or date of birth — please contact support with supporting documentation.
Right to Erasure
In certain circumstances, you have the right to request that ouuok delete your personal data. This right applies where the data is no longer necessary for the original purpose, where you have withdrawn consent (and no other legal basis applies), or where ouuok has processed your data unlawfully. This right does not apply where retention is required by law — for example, financial transaction data subject to AML obligations cannot be erased on request alone.
Right to Restrict Processing
You may request that ouuok temporarily restrict processing of your data in circumstances where you contest its accuracy, object to its processing, or require us to retain it beyond our standard retention period for a legal claim. During a processing restriction, ouuok will continue to store your data but will not actively use it except for specified permitted purposes.
Right to Data Portability
Where ouuok processes your data based on consent or contractual necessity, and that processing is carried out by automated means, you have the right to receive your data in a structured, commonly used, machine-readable format. You may also request that we transmit your data directly to another service provider where technically feasible.
Right to Object to Marketing
You have an unconditional right to object to the processing of your personal data for direct marketing purposes at any time. If you opt out of marketing communications, ouuok will cease all promotional messaging to you within 5 business days (BST) of receiving your request. Service-critical communications — such as account security alerts, withdrawal confirmations, and KYC requests — are not marketing communications and will continue regardless of your marketing preference setting.
How to Exercise Your Rights
To exercise any of the rights described above, contact the ouuok support team via live chat or send a written request to [email protected]. Please include your full registered name, account username, and a description of the right you wish to exercise. We may request identity verification before processing a data rights request to protect against fraudulent requests from third parties claiming to act on your behalf.
Section 7
Data Security Measures
Protecting your personal data is a core operational priority at ouuok. We implement a layered security architecture that combines technical controls, procedural safeguards, and staff training to defend against data breaches, unauthorised access, and data loss.
Technical Security Controls
All data transmitted between your device and ouuok is encrypted using TLS 1.2 or higher. Data stored on ouuok's servers — including identity documents and financial records — is encrypted at rest using AES-256 encryption. Our platform infrastructure is hosted behind firewalls, with intrusion detection systems monitoring for anomalous access attempts around the clock. Payment data is processed through PCI-DSS compliant pipelines, and full card numbers are never stored on ouuok's own infrastructure.
Access Controls
Access to personal data within ouuok's internal systems is granted on a strict need-to-know basis. Team members can only access the specific categories of player data required to perform their role. All internal access is logged and subject to periodic audit. Administrative accounts require multi-factor authentication, and access privileges are reviewed whenever a team member's role changes or they leave the organisation.
Security Incident Response
ouuok maintains a documented security incident response plan. In the event of a data breach that poses a risk to player data, ouuok will assess the breach promptly, take immediate containment steps, and notify affected players as soon as reasonably practicable. The notification will describe the nature of the breach, the categories of data involved, the likely consequences, and the steps taken to mitigate harm. Players are encouraged to report any suspected security issues to [email protected] immediately.
Player Responsibility
While ouuok maintains robust technical and organisational security measures, the security of your account also depends on actions you take. We strongly advise all players to use a strong, unique password for their ouuok account, enable two-factor authentication (2FA), avoid accessing ouuok via public or shared Wi-Fi networks without a VPN, and log out of their account when using a shared device. ouuok cannot be held responsible for security breaches arising from a player's failure to take reasonable precautions to protect their own login credentials.
Section 8
Policy Updates & Contact
ouuok reserves the right to update this Privacy Policy at any time. Changes may be necessary to reflect updates to our platform features, new legal or regulatory requirements, or improvements to our data handling practices. We are committed to communicating changes to you clearly and in advance of them taking effect.
Material Changes
When we make a material change to this Privacy Policy — meaning a change that significantly affects how we collect, use, or share your personal data — we will notify all registered players via the email address or mobile number on file at least 14 days before the change takes effect. The updated policy will also be published on this page with a revised "Last Updated" date at the top. Continued use of ouuok after the effective date of a policy update constitutes acceptance of the revised terms. If you do not accept the updated policy, you should cease using ouuok and request account closure before the effective date.
Minor Updates
For minor, non-material changes — such as clarifications of existing language, corrections of typographical errors, or formatting improvements — ouuok may update the policy without proactive notification. The "Last Updated" date will be revised to reflect any change, and we encourage players to review this page periodically.
Contact Our Privacy Team
If you have any questions about this Privacy Policy, wish to exercise a data right, or want to raise a concern about how ouuok handles your personal data, please contact us. Our support team is available 24 hours a day, 7 days a week, via live chat on the ouuok platform. For written data rights requests or formal privacy complaints, please write to us at [email protected]. We will acknowledge all privacy-related communications within 3 business days (BST) and aim to provide a substantive response within 30 calendar days.
This Privacy Policy was last reviewed and updated in January 2026. It applies to all players registered on the ouuok platform regardless of the country from which they access our services.
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